Steven Showalter Pottery is based out of my home in Eagan, Minnesota. I sell primarily through my website and occasionally attend art fairs around the Midwest.
Yes! While I don't have regular hours, I'm always happy to set up appointments for people to come see the studio and purchase pottery in person. However, you'll always have the most selection to choose from by shopping via my online sales.
Please wear a mask when inside the studio. I will do the same during visits. We have unvaccinated children who also attend school.
Yes! We love our local customers and local pick ups. When you purchase your items via the website, select "pickup" at checkout and you will not be charged shipping fees. We'll notify you when your item is ready for pickup at the studio. The best part about local pick ups is we always get those ready first, so your item will often be available the very next day after you order.
I make and glaze all the pottery myself and simply can't keep everything in stock. I need time to make and glaze the work in between sales.
In almost all cases, items are safe to put in the dishwasher, microwave and oven. My pottery is very durable and can be used just like regular dishes. The exception are any items that have additional parts added, such as soap pumps, trivets, yarn bowls, etc.
No, unfortunately I cannot accept any special orders or custom orders. In almost all cases, for various reasons it ends up being too much of a burden and customers end up waiting far too long for their items. However, I love hearing new ideas, so please submit them via the form on my website and you may just find your request in an upcoming sale.
Shipping is calculated for customers based on the weight of the items and size of the boxes. Because the system requires me to select a carrier, shipping is calculated based on USPS rates.
After a customer places an order, I utilize a software called Shippo, which allows me to compare shipping rates, create labels, generate international customs documents, return labels, and track packages.
Sometimes the cost of shipping out your order will be significantly less than what you paid for shipping when you purchased your items. If that's the case, I will refund the difference and you will be notified.
Although shipping rates are calculated assuming I am shipping via USPS, I almost always choose the least expensive carrier, which is sometimes UPS and sometimes USPS.
Finally, if you have ordered more than one item or you have placed more than one order, I will always combine your items/orders into as few as boxes as possible and will refund back to you any shipping overages. However, please note that certain items (e.g., chip and dips, vases, etc.) must be shipped separately in order to ensure safe arrival.
Before I opened my online store, I spent a considerable amount of time researching the best methods for shipping in order to ensure that items arrive safely without breaking. I have a method of wrapping and packaging items that has worked extremely well, and it is rare that something arrives broken.
However, unfortunately sometimes it happens. If your item happens to arrive broken, please email me a photo of the broken item, as well as a photo of the box. We try and learn from our mistakes and need to know what NOT to do in order to avoid future breakage. If I have the same color/style on hand, I can ship you a new item immediately. More often than not, I will need to either refund you for your purchase OR you can wait for me to make a new item (typical turn around time for a replacement is about 3-4 weeks, which is why we try extremely hard not to have anything break during shipping).